Welcome to the Centre's Case Management System Page

Since May 2026, all mediation and ADR information session requests, notices, or other communications shall be lodged and delivered using the Centre Case Management System (CCMS).

To support you in using the CCMS, we have developed this dedicated page where you will find support resources and training materials to help you make the most of the available features from day one.

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Here, you will find:

  • Training Materials –Training guides and video tutorials to help you quickly familiarize yourself with the CCMS. To ensure that you have the latest version of the training documents, please clear your cookies.

  • Frequently Asked Questions (FAQ) – Answers to common questions that we received during the development of the solution. To ensure that you have the latest version of the training documents, please clear your cookies.

  • Support Guidance & Contact – Troubleshooting tips and contact information to assist you every step of the way. To ensure that you have the latest version of the training documents, please clear your cookies. 

Other resources

CCMS - Introduction

To support you in using the CMS, we have developed this dedicated page where you will find support resources and training materials to help you make the most of the available features from day one.

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Access & first steps into the CCMS

This section provides information on how to access the CMS and how to create an organisation

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Case related guidelines

This section provides guidance on how to lodge different applications

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CCMS FAQ

Frequently Asked Questions about the Centre's Case Management System

Frequently Asked Questions

CMS - Contact & Support

In case of any questions or troubles using the new CMS, please consult the training material and resources available on this website page as the answer you are seeking may be found therein. 

Contact PMAC